At ZAFUL, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!
Right of Cancellation-
Unless one of the exceptions listed below applies, you can cancel your order without giving any reason and without paying any penalty within 14 days from the day on which you or a third party indicated by you receives the goods purchased. You must inform us of your decision to cancel your order according to the instructions and forms available on our Support Center or using this form To meet the cancellation deadline it is sufficient for you to send your communication before the 14 days′ cancellation period has expired. For additional information please contact our Customer Service on the Support Center.
We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us. The reimbursement will be done within 14 days from the day on which you provide evidence of having returned the goods.
Note that you must send back the goods in accordance with the instructions of our Support Center no later than 14 days from the day of your communication of cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except where it was necessary to establish the nature, characteristics and functioning of the goods).
Exceptions - the right of cancellation does not apply to:
- Goods which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
- Goods made to your specifications or clearly personalized;
- Goods which may deteriorate or expire rapidly; and
- Sealed audio or video recordings or of sealed software if unsealed by you after delivery.
30 Days Return Warranty +
How to Reach Us+
Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
1. ZAFUL'S Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when ZAFUL is responsible for shipping the wrong item/ size.
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return.
In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.
Additional notes about Warranty+
All returns must first
be approved by our customer service team; if approved, you will be provided with an RMA
form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
The following items cannot be returned or exchanged: lingerie, swimwear, beauty items,Luck Bags, Masks and protective equipment or discounted items. Items with non-returnable marks and free gifts cannot be returned.
-Virus Prevention items including : All masks, disposable protective clothing and other protective gear that comes in direct contact with skin of humans and animals.